AI inbox management
AI that managescustomer inquiriesand generates leads automatically, 24/7.
Built for local and multi-location businesses. AI answers from each location's approved business information, while your team oversees every conversation from one place.
Fewer missed messages No constant account switching Consistent local answers
Hospitality operation
Connect
Connect every location
Channel routing
Orchard Road
Tiong Bahru
Messenger
East Coast
WhatsApp Business
Downtown
Website live chat
Across the operationInboxes ready
Supported channels
Meet customers wherever they choose to message.
Instagram Direct
WhatsApp Business
Website live chat
One place for every inbox
AI manages the repetitive inquiries. Your team oversees the operation.
Convo.run brings customer conversations, local business information, automation, and team oversight together across every location.
Unified operations
Every inbox in one place
Connect Facebook Messenger, Instagram, WhatsApp Business, and website chat across every location. Search, assign, route, and review every customer conversation without switching inboxes.
All locations
One operational queue
Maya Ross
Daniel Cho
Messenger
Priya Shah
Alex Morgan
Website chat
Search & filterTeam assignmentLocation routing
AI assistance
From reviewed drafts to automatic answers
Let each location introduce AI at its own pace while the team keeps oversight.
Can I check in before 2 PM?
Early check-in depends on availability. I can ask the front desk to confirm.
Grounded answer
Knowledge by location
The right answer for each location
Share company-wide information and add local details wherever hours, services, or policies differ.
Check-in policyAll locations
Breakfast hoursOrchard Road
Escalation policyEnforced
A phased AI rollout
Roll out AI at your own pace, location by location.
Start by bringing every location and channel into one unified inbox. Introduce AI drafts while your team builds confidence in the knowledge base. Turn on automatic replies only where the answers, rules, and handover paths are ready.
Consolidate
Unified inbox
Bring social, WhatsApp, and website conversations across locations into one workspace. Your team handles every reply.
Team repliesAssist
AI drafts
AI prepares answers from approved knowledge. Teammates review, edit, and approve every response.
Review firstAutomate
Controlled replies
AI answers eligible inquiries within your limits and hands over whenever a person is needed.
Auto + handoverApproved knowledge
Answers built from what your business actually says
Write business information and Q&A directly, upload files, or ingest selected website pages. Turn important rules into policies, then share sources across the workspace or scope them to specific locations.
- Q&A, business text, instructions, and policies
- PDFs, documents, spreadsheets, text, HTML, and images
- Website crawls or individually selected pages
- Workspace-wide or location-specific sources
Published knowledge
Real examples · Different source types
Q&A
Can I check in before 2 PM?
Approved answer with alternate questions
Policy text
Escalation and handover policy
Enforced rule for sensitive requests
File upload · PDF
Guest services guide.pdf
Services, amenities, and arrival information
Website page
Breakfast and dining
orchardroad.example.com/dining
Source methodsQ&A · Text & policies · Files · Websites
Always ready to respond
Built for conversations beyond business hours.
Give every location immediate AI coverage across connected channels and let each customer receive a reply in the language they use.
4
Connected channels
Facebook · Instagram · WhatsApp · Web
24/7
AI coverage
When automatic replies are enabled
32
Response languages
Plus automatic language detection
3
Reply modes
Team-only, AI drafts, or automatic
Language-aware by defaultAuto-detect the customer's language or set one consistent response language.
Built around real conversations
Different businesses receive different inquiries. The AI should understand the difference.
Start with an industry-specific setup, then adapt the questions, local information, automation, and lead workflows to your operation.
Industry template preview
A starting point for hospitality
Answer stay questions across properties while keeping front-desk exceptions with people.
Property-specific guest information
Arrival and amenity questions
Front-desk escalation
After-hours coverage
Customer inquiry
Instagram · Hospitality template
Today
Can I check in before 2 PM?
Early check-in depends on availability. I can note your arrival time and ask the front desk to confirm.
Answered using Check-in policy
The response uses the information and rules configured for the customer's location.
Your team can review or take over at any time.
Reply to customer...
Add attachment
From separate inboxes to one AI operation
Connect every location, then automate with confidence
01
Connect
Bring social, WhatsApp, and website conversations into Convo.run.
02
Organize
Assign channels, knowledge, teams, and operating hours to the right location.
03
Control
Start team-only, introduce AI drafts, and automate only where your policy allows.
04
Improve
Review answers, test changes, and publish better agent configurations with confidence.
Security in every conversation
Protection your team does not have to think about.
Files are checked, access stays with the right people, and your team can take control whenever AI should step aside.
Malware-scanned attachments
Unsafe incoming or outgoing files stay blocked.
Private, scoped access
Only the right workspace and location can access the conversation.
Human control over AI
A teammate can take over and review what happened.
Your next customer is already messaging
Let AI answer across every location.
Connect your social, WhatsApp, and website conversations, add the information customers ask for, and manage the entire operation from one workspace.