AI customer messaging for Real estate
Keep property interest moving without taking negotiation away from the agent.
Help property teams respond to listing questions, collect viewing preferences, and route commercial decisions to the assigned agent with full context.
Listing-specific answers Structured viewing requests Assigned-agent ownership
Property inquiry operation
Connect
Connect every location
Channel routing
Downtown office
Messenger
Residential listings
Leasing team
WhatsApp Business
Property website
Website live chat
Across the operationInboxes ready
Supported channels
Meet customers wherever they choose to message.
Instagram Direct
WhatsApp Business
Website live chat
Where Convo.run fits
Move property interest forward with the right listing context.
Respond across listings and locations, collect viewing details, and preserve agent ownership. Configure the workflow around the locations, teams, and boundaries already present in your operation.
01
Listing questions
02
Viewing coordination
03
Location-based routing
04
Agent negotiation handoff
A clear automation boundary
Coordinate interest and viewings. Keep negotiation with the agent.
AI can answer published property questions and collect viewing preferences. Offers, negotiation, and commercial decisions stay with the assigned agent.
AI can respond
“Can I view this property on Saturday?”
Grounded in Viewing process
A person takes over
“Will the owner accept a lower offer?”
Negotiation requires the assigned agent
The knowledge behind the answer
Connect each inquiry to the right listing, process, and branch.
Publish common guidance once, scope local details to the right location, and encode the boundaries that tell AI when a teammate is needed.
SOURCE 01
Property details
Published and available to the right locations.
SOURCE 02
Viewing process
Published and available to the right locations.
SOURCE 03
Application requirements
Published and available to the right locations.
Roll out at your pace
Start with visibility. Add automation where it earns trust.
Each location can use the reply mode appropriate for its knowledge, team, and operating boundaries.
Team-only
Bring every channel into one inbox while your team handles each response.
AI drafts
Prepare replies for listing questions, viewing intake, and application guidance, with a teammate reviewing before send.
Automatic
Answer eligible inquiries from approved knowledge and hand off whenever the boundary is reached.
Respond to property interest quickly without taking ownership away from agents.
Map your locations, common inquiries, approved knowledge, and handoff rules to Convo.run.