Handle repeat questions without another queue
AI can answer published questions about hours, amenities, policies, and directions.
Built from the inbox
We built Convo.run after managing more than 1,000 motel inquiries every day.
The product grew out of running a real human agent team for a motel chain in the Philippines, where response quality, staffing pressure, and missed booking opportunities were daily operating problems.
A problem we lived ourselves
We started with people, then built the software the operation needed.
Our team handled customer questions across a chain of motels: room availability, rates, amenities, policies, directions, and the follow-up needed to turn interest into a booking.
At more than 1,000 inquiries a day, adding another agent for every increase in volume was not a durable answer. The tools we tried could not attach an inquiry to the correct property, preserve staff ownership, or pause automation when a front-desk decision was required.
That experience became the product brief for Convo.run. AI handles published questions by location, while staff retain ownership of exceptions and booking decisions.
What the operation demanded
Not another chatbot. A better way to run the team.
Use property information instead of staff memory
Replies draw from the property's published policies and service details.
Collect booking context before assignment
Ask for dates, property, and contact details before handing the inquiry to staff.
Built into Convo.run
The operating lessons became product principles.
01
One operation
Bring every channel and location into a workspace where ownership remains visible.
02
Local knowledge
Use the hours, services, policies, and boundaries that apply to the customer's location.
03
Controlled automation
Start with team replies, introduce AI drafts, and automate only where the workflow is ready.
04
Human judgment
Keep exceptions, sensitive questions, and important decisions with the right person.
The team behind Convo.run
Built from experience running distributed customer-response teams.
Manuel Biermann built and led distributed conversation teams before turning those operating lessons into Convo.run. The company now continues that work under The Troops PTE Ltd.
Connect with ManuelConvo.run is operated by The Troops PTE Ltd. in Singapore.