1. Company Information

This refund policy applies to services provided by BLANKK VENTURES PTE. LTD., operating as convo.run, registered in Singapore with its office at 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore (068914).

2. Refund Eligibility

We offer a 14-day money-back guarantee on all our subscription plans. If you're not satisfied with our service, you can request a full refund within 14 days of your initial purchase.

3. Refund Process

To request a refund:

Contact our support team at [email protected]
Provide your account email and reason for refund
Refunds are typically processed within 5-7 business days
Refunds will be issued to the original payment method

4. Dispute Resolution

If you have concerns about charges or our service, please contact us first at [email protected] before initiating a dispute with your payment provider. We aim to resolve all issues promptly and fairly.

5. Non-Refundable Items

The following are not eligible for refunds:

Partial month usage after the 14-day trial period
Add-on services or custom development work
Enterprise plans with custom terms

6. Contact Information

For refund requests or billing questions:

Email: [email protected]
Business hours: Monday-Friday, 9am-5pm SGT
Response time: Within 24 hours on business days
Address: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore (068914)