Conversation security
Authenticated workspace members can access conversations. Each conversation's location determines which channel settings and knowledge apply. A teammate can pause AI when staff judgment is required.
Files customers send are scanned for malware before your team or the AI can open them. Unsafe files and scans that cannot complete safely remain blocked. Files your team sends are checked to be the file type they claim.
Access resolves from authenticated workspace membership. Channels and conversations remain attached to the location responsible for them.
Conversation attachments stay private and are made available through authorized, temporary access rather than public file links.
A teammate can take control of a conversation when judgment is needed. AI activity and send outcomes remain available for review.
Choose the reply mode by location, require a handoff for sensitive topics, and let a teammate take over without losing the conversation context.
