Are customer files checked?
Malware scanning for attachments
Incoming and outgoing conversation attachments are scanned before they become available. Unsafe files and scans that cannot complete safely remain blocked.
Conversation security
Attachments stay private, are scanned, and require authorized access.
Authenticated workspace members can access conversations. Each conversation's location determines which channel settings and knowledge apply. A teammate can pause AI when staff judgment is required.
Who can see a conversation?
Workspace and location boundaries
Access resolves from authenticated workspace membership. Channels and conversations remain attached to the location responsible for them.
How are customer files handled?
Private attachment access
Conversation attachments stay private and are made available through authorized, temporary access rather than public file links.
Can a person stop the AI?
Explicit human takeover
A teammate can take control of a conversation when judgment is needed. AI activity and send outcomes remain available for review.
Your team defines where automation ends.
Choose the reply mode by location, require a handoff for sensitive topics, and let a teammate take over without losing the conversation context.
- Team-only, AI drafts, or automatic replies by location
- Sensitive topics can always require a person
- Human takeover pauses AI for the conversation
- AI attempts and send outcomes remain reviewable
- Knowledge and configuration changes are versioned