AI customer messaging for Retail & ecommerce
Answer product and policy questions, then route disputes to store staff.
Help retail teams answer product and policy questions quickly across social channels, while routing payment disputes and return exceptions to the right person.
For retail stores, ecommerce teams, and multi-location commerce brands.
Retail operation
Connect
Connect your locations
Channel routing
Flagship store
Northside store
Messenger
Online shop
WhatsApp Business
Product website
Website live chat
Across the operationInboxes ready
Supported channels
Meet customers wherever they choose to message.
Instagram Direct
WhatsApp Business
Website live chat
Where Convo.run fits
Keep product questions moving from interest to decision.
Keep product, shipping, and return answers moving without automating disputes or exceptions. Configure the workflow around the locations, teams, and boundaries already present in your operation.
01
Product and availability questions
02
Shipping information
03
Returns guidance
04
Payment escalation
A clear automation boundary
Answer repeatable commerce questions. Route disputes and exceptions.
AI can use approved product, shipping, stock, and returns information. Payment issues, disputed charges, and exceptions remain with the store team that can resolve them.
AI can respond
Can I return this after 30 days?
Grounded in Returns policy
A person takes over
I need to dispute this charge.
Payment dispute requires a team member
The knowledge behind the answer
Keep product and policy answers aligned across every store.
Publish common guidance once, scope local details to the right location, and encode the boundaries that tell AI when a teammate is needed.
SOURCE 01
Returns policy
Published and available to the right locations.
SOURCE 02
Shipping guide
Published and available to the right locations.
SOURCE 03
Product information
Published and available to the right locations.
Reply mode by location
Begin with staff replies, then enable drafts or automatic replies.
Set the mode independently for each location after publishing its knowledge and handoff rules.
Team-only
Bring every channel into one inbox while your team handles each response.
AI drafts
Prepare replies for product, availability, shipping, and standard returns guidance, with a teammate reviewing before send.
Automatic
Answer eligible inquiries from published knowledge and hand off when a request reaches a configured boundary.
Answer product and return-policy questions, then send disputes to store staff.
Bring your locations, common inquiries, published information, and handoff rules.